Refund policy

At Linteur, we stand by the quality of our products. Due to the nature of our store and hygiene considerations, we only accept returns in limited cases, as outlined below.

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Eligible Returns – Damaged or Defective Items Only

We accept returns only if:

• The item arrives damaged, defective, or not as described

• The issue is reported within 7 days of delivery

• The item is unused and in original packaging

All returns are reviewed and approved on a case-by-case basis. We may require clear photo or video evidence of the issue.

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Non-Returnable Items

We do not accept returns for:

• Change of mind

• Incorrect product selection or size

• Opened or used grooming/hygiene products

• Normal wear and tear

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Return Shipping & Restocking

• Return shipping is the customer's responsibility

• A 15% restocking fee will be deducted from approved refunds

• Original shipping costs are non-refundable

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Chargeback Disclaimer

Initiating a chargeback without first contacting us may result in a dispute challenge with supporting order and delivery evidence. We’re always happy to resolve issues fairly and directly.

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Need Help?

Please email us within 7 days of receiving your order, and include your order number and photos/videos of the issue. Our support team is here to help.